Hand Stone Massage
Hand Stone Massage offers spa services including massage, facials, and body treatments under the Hand and Stone brand. Known for combining traditional massage techniques with modern skincare, it operates in the wellness and beauty services industry.
Hand Stone Massage franchise FAQ
How much does it cost to open one — the total initial investment?
The total initial investment to begin operation of a single Hand and Stone Massage and Facial Spa ranges from $320,891 to $864,729. This includes approximately $58,100 to $69,500 that must be paid to the franchisor or its affiliate [p.1].
What is the initial franchise fee?
The initial franchise fee for your first HAND AND STONE MASSAGE AND FACIAL SPA franchise (and for each additional franchise) is as set forth on a table provided elsewhere. This fee is paid in full upon signing the Franchise Agreement and is not refundable under any conditions [p.13].
What are the ongoing royalty and advertising fees?
The ongoing royalty and advertising fees are not specifically detailed in the provided excerpts. This isn't specified in the excerpts.
How long is the initial franchise agreement, and can I renew it?
This isn't specified in the excerpts.
Can I sell or transfer my franchise, and what does that require?
According to the FDD, a franchisor can refuse to permit the transfer of ownership of a franchise except for good cause [p.261]. Good cause includes but is not limited to unspecified factors.
On what grounds can the franchisor terminate the agreement?
The franchisor can terminate the franchise agreement if there is good cause, which includes the failure of the franchisee to comply with any lawful provision of the franchise agreement and not curing such failure after being given written notice and a reasonable opportunity to cure, which cannot exceed 30 days [p.261]. This isn't specified in the excerpts for other grounds.
What financial requirements — net worth and liquid capital — do I need to qualify?
This isn't specified in the excerpts.
Do I get an exclusive or protected territory?
No, you do not receive an exclusive territory. You may face competition from other franchisees and outlets controlled by the company. The company reserves the right to redefine or reduce your protected territory based on various factors [p.38].
What training and ongoing support does the franchisor provide?
The initial training program for a HAND AND STONE franchise is approximately two weeks long and covers business and administrative aspects such as sales and marketing methods, financial controls, maintenance of quality standards, customer service techniques, record keeping, and reporting procedures. This training also includes on-the-job training [p.36]. The franchisor provides ongoing support and servicing through regional developers who are responsible for training and supporting franchisees in their area on an ongoing basis [p.118, p.96].
How many franchised outlets are there, and how many have closed or been terminated?
As of December 31, 2025, there were 600 franchised outlets open in the United States. The financial performance information provided does not include data for the 25 franchised outlets that opened during the 2025 Calendar Year and the 5 that closed, totaling 30 outlets [p.54]. This isn't specified in the excerpts regarding how many have closed or been terminated.
Does the franchisor share any financial performance or earnings information?
The franchisor shares historical financial performance information for certain outlets but does not make any financial performance representations beyond what is included in Item 19 of the FDD. This information is based on data provided by franchisees and subsidiaries, though it has not been audited or independently verified [p.54]. If you receive any other financial performance information or projections, you should report it to the franchisor's management as well as relevant regulatory agencies [p.67].
What am I restricted to selling, and where must I buy supplies?
You are not specifically restricted to selling only certain items, but you may be required to operate a business similar to what the franchisor offers. As for supplies, you must purchase many of them from Approved Suppliers as listed in the Manual, which may include or be limited to the franchisor or its affiliates [p.25]. This includes items like lobby furniture, signage, and certain computer hardware and software [p.25].