True North
True North Restoration offers comprehensive damage restoration services including fire, water, and mold remediation for residential and commercial properties. Known for extensive cleaning and repair solutions, this franchise operates in the restoration and cleaning services industry.
True North franchise FAQ
How much does it cost to open one — the total initial investment?
The total initial investment necessary to begin operation of one True North Restoration Business ranges from $147,030 to $243,800. This includes a mandatory payment of $49,500 to the franchisor [p.1].
What is the initial franchise fee?
The initial franchise fee for your first True North Restoration Business is $49,500 [p.10]. This fee is fully earned by the franchisor upon receipt and is not refundable under any circumstances [p.11, p.58, p.17, p.105].
What are the ongoing royalty and advertising fees?
The franchisee must pay a monthly royalty of 7% of the monthly Gross Revenue, with an exception of 2% for reconstruction services [p.67]. Additionally, during the 90-day digital launch program, the franchisee is required to maintain a minimum monthly Pay-Per-Click advertising budget of $3,000 paid directly to Google Ads [p.71], on top of the $2,399 initial payment for the digital marketing setup [p.19].
How long is the initial franchise agreement, and can I renew it?
The initial term of the franchise agreement is not specified in the excerpts. However, at the end of the initial term, the franchisee has the option to renew its franchise rights for an additional 10-year term by acquiring successor franchise rights, provided certain conditions are met [p.79].
Can I sell or transfer my franchise, and what does that require?
According to the FDD, a franchisor can refuse to permit a transfer of ownership of a franchise except for good cause [p.154]. The franchisor has 30 days from receiving written notice of the proposed transfer to approve or disapprove it; if no decision is made within this period, the transfer is deemed disapproved [p.77]. The proposed transferee will be evaluated based on criteria similar to those for new franchisees, and the franchisor may also consider the financial terms of the sale [p.77]. Good cause for refusal includes but is not limited to unspecified reasons [p.154].
On what grounds can the franchisor terminate the agreement?
This isn't specified in the excerpts. The provided FDD excerpts only detail termination grounds for franchisees under state law but do not specify the grounds for a franchisor's termination of the agreement.
What financial requirements — net worth and liquid capital — do I need to qualify?
This isn't specified in the excerpts.
Do I get an exclusive or protected territory?
You do not receive an exclusive territory under the Franchise Agreement [p.30]. However, you are granted a Territory within which the franchisor will not operate or franchise another True North Restoration Business, subject to their written Territory policy. This does not provide you with any exclusive right to market to specific customers outside your designated area without prior approval [p.30].
What training and ongoing support does the franchisor provide?
The franchisor provides an initial training program that includes virtual online instruction or in-person sessions at designated locations [p.61]. This program can be attended by up to two individuals without additional tuition fees, while travel and living expenses are covered by the Franchisee for any other attendees [p.64, p.30, p.18]. The training team includes experienced staff like Justin Donat, Raymond Donat, Spenser Schmitt, and Justine Rivera [p.30]. Additionally, the franchisor offers training for replacement or additional General Managers upon payment of a training fee [p.64]. However, specific details about ongoing support are not specified in these excerpts.
How many franchised outlets are there, and how many have closed or been terminated?
This isn't specified in the excerpts.
Does the franchisor share any financial performance or earnings information?
Yes, the franchisor shares financial performance information for existing outlets. According to [p.41], as of December 31, 2025, there were 23 franchised True North Restoration Businesses in operation, and tables presenting the historic financial performance of 18 of these businesses are included. However, this information is based on reports provided by the franchisees and has not been independently verified [p.43].
What am I restricted to selling, and where must I buy supplies?
You are obligated to sell only those services and products authorized by the franchisor, as detailed in the Operations Manual. You must purchase certain equipment, cleaning products/supplies, inventory of tools, uniforms, computer hardware, and access to software from approved or designated suppliers, including a computer and tablet, wraps for vehicles, an opening inventory of equipment and restoration products, and initial marketing materials [p.35]. Buying programs may change, and the franchisor reserves the right to designate additional items that must be purchased through them or another specified source [p.20].